Shipping policy

SHIPPING POLICY

Last Updated: 15 January 2026

SHIPPING WITHIN AUSTRALIA

We offer shipping to all Australian states and territories. Orders are processed and dispatched from our Australian fulfillment location.

Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched with tracking information.

Delivery Times

Estimated delivery times from dispatch:

Major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide): 2-5 business days
Regional areas: 3-7 business days
Remote areas: 5-10 business days

Please note these are estimates and actual delivery times may vary depending on your location and carrier performance.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order. We use Australia Post for reliable delivery across Australia.

Local Pickup

We offer local pickup options for customers in select areas. If available for your location, you can choose this option at checkout and collect your order in person.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your shipment through Australia Post's tracking system.

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us at [your email] with your order number. We will investigate with the carrier and work to resolve the issue.

Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If the carrier returns the package due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

Lost or Damaged Parcels

If your parcel is lost or damaged in transit, please contact us immediately at [your email]. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

International Shipping

We currently ship within Australia only. International shipping may be available in the future - please check back or contact us for updates.

Custom or Prescription Orders

Orders for custom lens configurations or prescription eyewear may require additional processing time. We will notify you of any extended processing times when you place your order.

Public Holidays and Peak Periods

During public holidays and peak shopping periods (such as Black Friday, Christmas, etc.), processing and delivery times may be extended. We will communicate any delays via email.

Contact Us

For questions about shipping or to track your order, please contact us at:

RaceDayz Email: info@racedayz.co Website: racedayz.co