Refund policy

REFUND AND RETURNS POLICY

Effective Date: 15 January 2026

Change of Mind Returns

We do not accept returns, exchanges, or refunds for change of mind. Please choose carefully as sale items are final.

Australian Consumer Law

Nothing in this policy limits or excludes any guarantees, warranties, representations, or conditions which cannot be excluded under the Australian Consumer Law (ACL) or any other applicable law.

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Defective Products

We will accept returns and provide remedies (repair, replacement, or refund) for products that are:

• Faulty or defective
• Not as described
• Not fit for their intended purpose
• Not of acceptable quality

How to Make a Warranty Claim

If you believe your product is faulty or defective, please contact us at [your email] within a reasonable time of discovering the issue. Please provide:

• Your order number
• Photos of the defect
• A description of the issue

We will assess your claim and advise on the appropriate remedy under Australian Consumer Law.

Timeframe

Claims for faulty or defective products must be made within a reasonable time from purchase. What constitutes a "reasonable time" depends on the nature of the goods and the defect.

Return Shipping

For faulty or defective products, we will cover the cost of return shipping. For all other returns (if accepted at our discretion), the customer is responsible for return shipping costs.

Contact Us

For questions about this policy, please contact us at:

• Email: info@racedayz.co